Data Privacy Policy
We value your privacy at Blue Peak Network
Information We Collect
If you reach out regarding corporate floral arrangements or gift services, we gather information you supply willingly. This may include your name, company name, email, phone number, delivery locations, and any specific floral requirements. Payment details are collected during orders, but are handled securely by our payment partners.
for corporate clients, we might request extra business data like company registration, preferred delivery times, and budget constraints to tailor our services.
When you visit our site, certain technical details are collected automatically, such as your IP address, browser type, device info, and browsing behavior. We analyze this to enhance site performance and learn how clients discover our services.
How We Use Your Information
We mainly use your information to process orders and deliver quality service, including handling orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.
We also use data to enhance our services and the user experience on our site, helping us identify the most valued corporate floral offerings and how to better support businesses in United Kingdom.
Information Sharing and Disclosure
Blue Peak Network values your privacy and does not sell personal data to third parties. We share information only when needed to deliver our services or when required by law.
We may disclose essential information to trusted service partners who assist us in running our operations, including delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may disclose data when required by law, a court order, or government demand. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We prioritize safeguarding your personal data and apply suitable technical and administrative measures to protect it. This includes safe data storage, encrypted transmission, and restricted access to personal information inside our company.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data in transit is encrypted to shield information as it travels between your browser and our infrastructure.
Limited Access
Access is granted only to staff who require the data to deliver services.
Although we employ robust security practices, no online transmission method is completely risk-free. We keep updating our security measures to counter new threats.
Your Privacy Rights
You hold significant rights concerning your personal data. In accordance with applicable laws, you may be entitled to view, amend, erase, or limit how your data is used.
To exercise them, reach out using the contact details at the policy's end. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary based on data type and purpose.
Typical Retention Periods:
- Customer contact and order information: around three years after last service interaction
- Payment transaction records: about seven years for tax and accounting needs
- Website analytics data: roughly two years and two months for analysis
- Marketing communication preferences: until you unsubscribe or about two years of inactivity
External Links to Third Parties
The site may include links to third-party sites or services. This privacy policy covers only Blue Peak Network and our site. We are not accountable for the privacy practices of external sites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When major changes occur, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this policy from time to time to remain informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Blue Peak Network Privacy Team
123 Bloom Street, London
London, United Kingdom SW3 2NR
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.